Delivery and refunds

How long will it take for my item to arrive?

We aim to ship all of our orders on the same day, we try to get all orders that come in before 2PM British Time, shipped the same day on 2nd class delivery through the Royal Mail.


Can I pay extra for a quicker shipping time?

Currently we do not offer this, but we likely will in the future. The reason we dont is all of our stock is held at a one location and the team there are not able to pick certain items for a quicker delivery slot.


How do I get a refund on an item?

If you have purchased E-liquids, as long as the items have not been opened you can send them to our registered business address


12 Constance Street

International House


E16 2DQ

I have Bought a Vaporiser/Mod/Starter Kit

If you would like a refund send the item to the above address, once received we will evaluate the item and give you a refund. We cannot refund shipping costs for this and reserve the right to decline a refund if the device appears to have been altered or damaged.